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What you need to know to select a VoIP service

What you need to know to select a VoIP service

Voice over IP (VoIP) technology epitomizes every small-business owner’s IT goals. It’s affordable, flexible, and full of features that make it a valuable long-term investment. There are countless worthwhile VoIP options. You just need to know your priorities and what to look for. Total cost of ownership The most pressing concern when adopting new technology […]

Office 365 enhancements for iOS and Mac

Office 365 enhancements for iOS and Mac

Good news for Office 365 subscribers who use Apple devices: Microsoft apps now seamlessly integrate with the Apple ecosystem, which means working on documents is now much easier on an iPhone, iPad, and Mac. Here are some of those key capabilities. Co-authoring in Word, Excel, PowerPoint Apple users can now co-edit documents in Word, Excel, […]

How Facebook’s News Feed tweaks affect you

How Facebook’s News Feed tweaks affect you

Facebook’s newest action can mean bad news to businesses. The company had announced its decision to screen its News Feed to include less content from publishers and businesses and more from your loved ones. This comes after the allegations of how social media has unconsciously shaped people’s opinion and mental well-being. Potential outcome for Facebook […]

Distributed spam hides illegal activities

Distributed spam hides illegal activities

Cybercriminals are fairly experienced at avoiding detection. By the time you notice they’ve infected your computer with malware or hijacked your account, serious damage has most likely already been done. To make matters worse, they have another way to hide their illegal activities, and it involves sending thousands of spam emails. Understanding DSD Distributed Spam […]

Virtual DR: The best anti-ransomware tool

Virtual DR: The best anti-ransomware tool

From CryptoLocker to WannaCry, ransomware has grown in sophistication and scope over the past few years. And given its widespread success with hackers, more ransomware attacks will likely be developed further into 2018. In anticipation of these attacks, many experts are saying that virtualized disaster recovery solutions may be the best way to defend against […]

Skype offers end-to-end encryption feature

Skype offers end-to-end encryption feature

Transmitting voice conversations over an internet connection can be risky, with no way of knowing whether or not anyone is tapping your calls. In response to this concern, Skype has just released a new feature that can encrypt all conversations, ensuring more privacy when calling or texting. Benefits of using Private Conversations Named ‘Private Conversations’ […]

Differentiating Groups, Yammer, and Teams

Differentiating Groups, Yammer, and Teams

Yammer, Outlook Groups, and Microsoft Teams have plenty in common. They’re all Office 365 tools designed for sharing files and communicating with colleagues. So what differentiates each from the other and when should you use them? Here’s a quick rundown to help you decide. Outlook Groups With Outlook Groups, every member gets a shared inbox, […]

Beware of the Meltdown and Spectre patches

Beware of the Meltdown and Spectre patches

Installing security patches is usually such a humdrum task that even the most inexperienced users handle it. Unfortunately, that has not been the case with the Spectre and Meltdown fixes. This time around, we recommend you skip installing the update and let an IT professional handle it for you. Unsecured data storage Spectre and Meltdown […]

Gear up your network equipment with UPS

Gear up your network equipment with UPS

During a power outage, responsible business owners use emergency power to keep desktop computers from unexpectedly shutting down. While that’s certainly a good strategy for keeping machines operational and preventing data loss, there’s something else you can do to ensure that your staff remains productive while weathering a storm: uninterruptible power supply (UPS) for networking […]

Artificial intelligence to reshape VoIP

Artificial intelligence to reshape VoIP

Incorporating Artificial Intelligence (AI) in internet phone systems seems like the logical next step to improving business telecom. However, it’s only now that businesses are truly embracing such hi-tech advances in VoIP. AI developers are paving the way for automated processes that have the potential to significantly enhance VoIP performance. Contact Center Operations Thanks to […]